How to make a complaint

We’re sorry you feel you need to complain to us.

We’re committed to delivering the highest standards of service. But we know that sometimes things don’t go as planned, and when that happens, we want to hear from you.

Your feedback helps us:

  • put things right
  • learn from our mistakes
  • improve our service for everyone.

Our simple procedure below explains how to make a complaint and what we will do to ensure it is dealt with promptly. 

If you would like a physical copy of our complaints information please contact us.

[Component Error] SsoSilent

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