Check if you’re eligible for support
Use our eligibility checker to find out what support schemes you could be eligible for.
Our support schemes
Whether you're behind on payments or simply finding it hard to manage your ongoing bills, we offer a variety of support schemes tailored to different needs.
Flexible payment plans
A flexible payment plan can help if you’re having short-term problems paying.
Bill cap scheme – WaterSure
WaterSure can help if you receive benefits and need to use a lot of water.
Debt support scheme – Restart
Restart can help if you have significant debt you can’t repay.
Benefit payments scheme – Water Direct
Water Direct can help if you receive benefits and are behind on your water bill.
Reduced bill scheme – Assist
Assist can help if you can’t afford your ongoing water bill or would have to go without essentials to pay it.
Payment breaks
A payment break can help if your circumstances have changed and you need more time to pay.
Discount for low-income pensioners
This discount can help if Pension Credit or the State Pension is your only form of income.
Discount for care leavers
This discount can help if you’re a care leaver under the age of 21.
If you no longer need support
Get in touch if you’re currently on one of our schemes and no longer need support.
How our support helped Eileen
Our help-to-pay schemes have helped more than 86,000 customers who are struggling to pay their bills or repay their debt.
Eileen is one of the thousands of customers we've helped. Listen to her story to find out more about the support available.
Other help available
Get free Independent advice
There are a number of organisations that offer free independent advice about debt, budgeting, ill health, disability, bereavement and much more.
Find help through Lightning Reach
Lightning Reach helps you find and apply for grants, benefits, bill support and local schemes. It’s a quick way to check if you’re entitled to extra support.
Our vulnerability strategy
Read our vulnerability strategy, Every Customer Matters, which outlines our commitment to support those who need extra help.
Developed with customers, organisations, charities, and stakeholders, our strategy describes the work we have done in this area to date as well as our plans to widen support in the future.
What will happen if you do not pay
We will do our best to support you if you need help paying, but if you fail to pay, we will take action to recover any money you owe us.
Learn more about what will happen if you do not pay your bill or keep to your payment plan.
