Your wastewater

What to do if your drains are blocked, sewage has entered your home or garden, or you have spotted something strange in or near a watercourse.

Blocked drains

How to identify a blockage and who to call to clear it.

Ways to pay

Sewer flooding

What to do if sewage has entered your home or garden.

Sewer flooding

Pollutions

The signs of polluted watercourses and how to report them.

Pollutions

Wastewater advice

Learn how to keep your pipework clear of blockages, and see our other advice for wastewater issues.

Report a problem
Water going down a shower drain

Wastewater allowances

Under certain circumstances, we offer an allowance on your bill. Check if you are eligible and find out how to apply.

A picture of a flood forming a whirlpool

An effective sewerage system

We are committed to ensuring our sewerage network is operated and maintained to the highest standards. Learn about how we treat your wastewater.

Jetting Operator working in the street

Protecting our coasts and rivers

Find out how we are tackling storm overflows, and use our map to check bathing waters and other popular swimming locations for recent discharges.

Aerial view of Chisel Beach

Check for work and incidents in your area

Get the latest information about reported incidents and work taking place near you.

Work in your area

More help with your wastewater

Sewer pipe responsibility

If you experience an issue with a sewer pipe, such as a blockage, find out who is responsible for fixing it.

Plumbing

You are responsible for ensuring the design and materials used for the plumbing inside your home meets the national legal requirements.

Sewer record maps

We have a duty under Section 199 Water Industry Act 1991 to maintain sewer record maps showing public sewers and lateral drains.

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