Water leaks

What to do if you have spotted a leak, how to check if you have one on your property and how to claim a leak allowance.

What to do if you have spotted a leak

Find out what to do if you have spotted a leak in a public area, in your home or outside your property but on your land.

What to do

Check if you have a leak

If you think you could have a leak on your property, see the common signs and carry out one of our simple tests to check.

Checking for leaks

More help with leaks

Who is responsible for leaks

Find out who is responsible for repairing leaks on different types of pipework.

Pipework responsibility

Apply for a leak allowance

If a leak has increased your bill, you may be eligible for a leak allowance.

Leak allowance

Private Leakage Notifications

If we have issued you a Private Leakage Notification, find out what you need to do.

Leak notifications

How we fix leaks on our pipework

We aim to fix leaks on our pipework as soon as possible.

If you have reported a leak on one of our pipes, find out what to expect from us.

Fixing leaks
A picture of an employee fixing a leak

Find help through the National Support Network

It’s completely normal to feel stressed or anxious after experiencing a leak. If you’d like some extra support, the National Support Network (NSN) is here to help.

The NSN acts as a support hub, connecting you to trusted services like helplines. It allows you to talk to someone and get the help you need.

Search for help through the NSN
Elderly man sat at a table with a laptop while looking at his mobile phone

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