Your water

What to do if you have no water, a leak or are experiencing an issue with your supply, such as a change in colour, taste, smell or pressure.

No water

How to identify the cause and get your supply back to normal.

Ways to pay

Water leaks

Who to contact about leaks and how to check if you have one.

Hard water

Water meters

Switch to a water meter or send us a reading online.

Water meters

Water supply advice

Check the quality and hardness of the water in your area, and see our advice for a range of water supply issues.

Report a problem
Customer inspecting looking at a kitchen tap

Water supply allowances

Under certain circumstances, we offer an allowance on your bill. Check if you are eligible and find out how to apply.

A picture of a water meter below ground

A safe and reliable water supply

We’re committed to providing you with the best quality drinking water and protecting our environment. Find out how we take care of your water.

Water treatment operator looking at a water sample

Check for work and incidents in your area

Get the latest information about reported incidents and work taking place near you.

Work in your area

More help with your water

Water pipe responsibility

If you experience a leak, find out which pipes you are responsible for and which ones we look after.

Plumbing

You are responsible for ensuring the design and materials used for the plumbing inside your home meets the national legal requirements.

How to prepare your home for winter

Get your home ready for cold weather to prevent frozen and burst pipes

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