Contact us

Tell us why you are getting in touch, and we will provide you with the information you need and the contact details of the relevant team.

Why you are getting in touch
Contact us about the hosepipe ban

Hosepipe ban

Online

<div class="c-rte c-rte--black"><p>Following months of unprecedented dry weather, have introduced a temporary hosepipe ban. </p><p>Find out more about the hosepipe ban, <a href="/hosepipe-ban">what the restrictions are and who is exempt. </a></p><p>We have also answered a range of frequently asked questions in our<a href="https://faq.wessexwater.co.uk/category/27669/hosepipe-ban"> FAQ Hub</a></p></div> <hr />

Email

<div class="c-rte c-rte--black"><p>If you have a query about the ban that we haven’t answered, you can email us.</p><p>We will do our best to respond as soon as possible. </p><p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p></div> <hr />

Call

<div class="c-rte c-rte--black"><p class="intro"><strong><a href="tel:+443456004600">0345 600 4 600</a></strong></p><p>Our contact number hours are: </p><ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – closed</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p></div><hr />

How to contact us about your bill or account

Your bill or account

Online

<div class="c-rte c-rte--black"><p>You can find the information or advice you are looking for on our most popular webpages related to your bill or account:</p><p><a href="/bills-and-accounts/tell-us-you-are-moving">Moving home</a> | <a href="/bills-and-accounts/your-bill">Your bill</a> | <a href="/bills-and-accounts/our-charges">Charges</a> | <a href="https://myaccount.wessexwater.co.uk/en-US/Account/Login/">Online account</a> | <a href="/bills-and-accounts/ways-to-pay-your-bill">Pay your bill</a> | <a href="/bills-and-accounts/help-to-pay-your-bill">Problems paying</a> | <a href="/additional-support/priority-services">Priority Services</a> | <a href="/your-water/checking-for-leaks">Check for a leak</a> | <a href="/bills-and-accounts/unusually-high-bill">High bill</a> | <a href="/your-wastewater/surface-water-drainage">Surface water drainage</a> | <a href="/water-meters/submit-a-meter-reading">Send a meter reading</a> | <a href="/water-meters/switch-to-a-water-meter">Apply for a water meter</a> | <a href="/bills-and-accounts/bereavement">Tell us about a bereavement</a> | <a href="bills-and-accounts/update-your-details">Update your details</a></p><p>You may also find an answer to you your question in our<a href="https://faq.wessexwater.co.uk/"> frequently asked questions (FAQ) Hub</a> - it contains lots of helpful information and is the quickest way to find an answer.</p></div> <hr />

<section id="call"></section>

Call

<div class="c-rte c-rte--black"><p class="intro"><strong><a href="tel:+443456003600">0345 600 3 600</a></strong></p><p>Our contact number hours are: </p><ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – 9am to 1pm</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p></div><hr />

British Sign Language (BSL) and text calling

<div class="c-rte c-rte--black"><p><a href="/british-sign-language#SignLive">Use our video call service</a>: Convo is a free service that will connect you to a qualified online BSL interpreter.</p><p><a href="/british-sign-language#Relay">Use our text relay service</a>: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.</p></div> <hr />

Email

<div class="c-rte c-rte--black"><p>You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p><p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p></div> <hr />

How to contact us about moving home

Moving home

Tell us you are moving

<div class="c-rte c-rte--black"><p>Our online form is the easiest way to tell us you are moving.</p><p><a href="https://moving.wessexwater.co.uk/" class="c-button c-button--brand">Let us know you are moving</a></p></div><br>

New customers

<div class="c-rte c-rte--black"><p>If you are new to us, welcome to Wessex Water! Find out how to <a href="/bills-and-accounts/new-customer">set up an account</a> and what to do next.</p></div><br>

How to contact us about a water supply issue

Water supply issue

Online

<div class="c-rte c-rte--black"><p>You can find the information or advice you are looking for on our most popular webpages related to water supply issues:</p><p><a href="/emergencies">Emergencies</a> | <a href="/your-water/water-quality">Water quality</a> | <a href="/your-water/leaks">Leakage</a> | <a href="/water-meters">Water meters</a> | <a href="/your-water/save-water">Save water</a> | <a href="/your-water/plumbing">Plumbing</a> </p><p>You may also find an answer to your question in our <a href="https://faq.wessexwater.co.uk/">frequently asked questions (FAQ) Hub</a> - it contains lots of helpful information and is the quickest way to find an answer. </p><p>If you can’t find the answer you’re looking for, you can also <a href="/report-a-problem">report a problem.</a></p></div> <hr />

<section id="callus"></section>

Call

<div class="c-rte c-rte--black"><p class="intro"><a href="tel:+443456004600">0345 600 4 600</a></p> <p>Our contact number hours are: </p><ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – closed</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul><p class="intro">For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.</p><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p></div> <hr />

Chat

<div class="c-rte c-rte--black"><p>If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.</p> <p>Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays). </p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" data-synthetix-trigger="Contact_us_Water_inline" href="#"><span class="c-button__inner">Open live chat</span></a></div> <hr />

British Sign Language (BSL) and text calling

<div class="c-rte c-rte--black"><p><a href="british-sign-language#SignLive">Use our video call service</a>: Convo is a free service that will connect you to a qualified online BSL interpreter.</p><p><a href="british-sign-language#Relay">Use our text relay service</a>: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.</p></div> <hr />

Email

<div class="c-rte c-rte--black"><p>You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p><p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/?operational=true" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p></div> <hr />

How to contact us about a sewerage issue

Sewerage issue

Online

<div class="c-rte c-rte--black"><p>You can find the information or advice you are looking for on our most popular webpages related to sewerage issues:</p><p><a href="/emergencies">Emergencies</a> | <a href="/your-wastewater/blockages-in-the-home">Blocked sewer</a> | <a href="/flooding">Sewer flooding</a> | <a href="/additional-support/find-a-plumber">Find a plumber</a> </p><p>You may also find an answer to your question in our <a href="https://faq.wessexwater.co.uk/">frequently asked questions (FAQ) Hub</a> - it contains lots of helpful information and is the quickest way to find an answer. </p><p>If you can’t find the answer you’re looking for, you can also <a href="/report-a-problem">report a problem.</a></p></div> <hr />

Call

<div class="c-rte c-rte--black"><p class="intro"><a href="tel:+443456004600">0345 600 4 600</a></p><p>Our contact number hours are: </p><ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – closed</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul><p class="intro">For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.</p><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p></div> <hr />

Chat

<div class="c-rte c-rte--black"><p>If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.</p><p>Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays). </p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" data-synthetix-trigger="Contact_us_Sewerage_inline" href="#"><span class="c-button__inner">Open live chat</span></a></div> <hr />

British Sign Language (BSL) and text calling

<div class="c-rte c-rte--black"><p><a href="/british-sign-language#SignLive">Use our video call service</a>: Convo is a free service that will connect you to a qualified online BSL interpreter.</p><p><a href="/british-sign-language#Relay">Use our text relay service</a>: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.</p></div> <hr />

Email

<div class="c-rte c-rte--black"><p>You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p><p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/?operational=true" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p></div> <hr />

How to contact us about a site or vehicle

Online

<div class="c-rte c-rte--black"><p>If you have noticed an issue with one of our vehicles, you can <a href="/report-a-problem">report it online</a>.</p></div> <hr />

Call

<div class="c-rte c-rte--black"><p>If you have noticed an issue with one of our operational sites, buildings or offices, please call us so that we can investigate.</p><p class="intro"><a href="tel:+443456004600">0345 600 4 600</a></p> <p>Our contact number hours are: </p><ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – closed</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul><p class="intro">For emergencies, you can contact us 24/7 on this number.</p><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p></div> <hr />

How to contact Wessex Water Developer Services

Developer services

Contact details for developer services

Build over or near a public sewer

<div class="c-rte c-rte--black"><p><a href="mailto:sewer.buildover@wessexwater.co.uk">sewer.buildover@wessexwater.co.uk</a> <p>01225 526333</p></div>

New sewerage connection

<div class="c-rte c-rte--black"><a href="mailto:sewer.connection@wessexwater.co.uk"> sewer.connection@wessexwater.co.uk</a></p><p>01225 526333</p></div>

New water supply connection

<div class="c-rte c-rte--black"><p><a href="mailto:water.connection@wessexwater.co.uk">water.connection@wessexwater.co.uk</a></p><p>01225 526222</p></div>

New water mains connection for development sites

<div class="c-rte c-rte--black"><p><a href="mailto:section.41@wessexwater.co.uk">section.41@wessexwater.co.uk</a></p><p>01225 526285</p></div>

Self-lay

<div class="c-rte c-rte--black"><p><a href="mailto:self.lay@wessexwater.co.uk">self.lay@wessexwater.co.uk</a></p><p>01225 526273</p></div>

Mapping enquiries

<div class="c-rte c-rte--black"><p><a href="mailto:asset.enquiries@wessexwater.co.uk">asset.enquiries@wessexwater.co.uk</a></p><p>01225 526333</p></div>

Planning liaison / Capacity enquiries

<div class="c-rte c-rte--black"><p><a href="mailto:planning.liaison@wessexwater.co.uk">planning.liaison@wessexwater.co.uk</a></p><p>01225 526288</p></div>

First time sewerage

<div class="c-rte c-rte--black"><p>Please have an initial discussion with our regional engineers.</p></div><br>

Sewer adoptions, diversions and requisitions

<div class="c-rte c-rte--black"><p>Please have an initial discussion with our regional engineers.</p></div><br>

<div data-nosnippet class="c-rte c-rte--black"><h4>Development North</h4><p><a href="mailto:development.north@wessexwater.co.uk">development.north@wessexwater.co.uk</a></p><p>01225 522682</p><p>Wessex Water, Kennet Way, Trowbridge, Wiltshire, BA14 8RN</p><h4>Development West</h4><p><a href="mailto:development.west@wessexwater.co.uk">development.west@wessexwater.co.uk</a></p><p>01823 225225</p><p>Wessex Water, Riverside, Chilton Trinity, Bridgwater, TA6 3JS</p><h4>Development South</h4><p><a href="mailto:development.south@wessexwater.co.uk">development.south@wessexwater.co.uk</a></p><p>01202 643461</p><p>Wessex Water, Poole STW, Cabot Lane, Poole, BH17 7BX</p></div><br>

<br><div class="c-rte c-rte--black"><p>Please only contact us at the following times, except for emergencies.</p><ul><li>Monday to Thursday - 8.00am to 4.30pm</li><li>Friday - 8.00am to 4pm</li></ul></div>

<br ><div class="c-rte c-rte--black"><div style="border: 5px solid #D14900; border-radius: 12px; background-color: #F7F7F7; padding: 20px; color: #3C3C3C; text-align: center;"><h3 style="color: #3C3C3C">Emergencies</h3><p>If you strike a sewer/supply asset then please call us - 24 hours</p> <p class="intro" style="color: #3C3C3C"><strong><a style="color: #3C3C3C" href="tel:+443456004600">0345 600 4 600</a></strong></p></div></div>

How to contact Wessex Water Scientific Services

Scientific services

<hr/>

<div class="c-rte c-rte--black"><p>We provide sampling and analytical services to businesses, local authorities, drinking water providers, environmental consultants, and those requiring the analysis of a private water supply by mortgage lenders.</p><p>Our analytical service for drinking water covers:</p><ul><li>microbiological, including cryptosporidium</li><li>general chemicals</li><li>metals</li><li>organic chemistry</li><li>nutrients analysis.</li></ul><p>Find out how to <a href="https://corporate.wessexwater.co.uk/our-purpose/water-supply/scientific-services#contact">contact our scientific services team.</a></p></div>

Opening hours

<div class="c-rte c-rte--black"><p>Our laboratory is open:</p><ul><li>Monday to Friday - 8.30am to 6.30pm</li><li>Weekends and bank holidays - 8.30am to 4.30pm</li></ul><p>We are open every day for the delivery of drinking water samples and from Monday to Friday for wastewater/effluent samples.</p><p>If samples are likely to be delivered on weekends or later than one hour before our closing times, please contact us so the necessary arrangements can be made to receive and process your samples appropriately.</p></div>

Contact information for businesses and retailers

Businesses and retailers

Businesses

<div class="c-rte c-rte--black"><h4>Billing and general enquiries</h4><p>Please contact your retailer if you have a billing or general query.</p> <div style="border: 5px solid #D14900; border-radius: 12px; background-color: #F7F7F7; padding: 20px; color: 3C3C3C; text-align: center;"><h3 style="color: 3C3C3C">Emergencies</h3><p style="color: 3C3C3C">In the event of an emergency, please call us on <a style="color: 3C3C3C" href="tel:+443456004600">0345 600 4 600</a></p><p style="color: 3C3C3C">Before calling us, please read our <a style="color: 3C3C3C" href="https://businessservices.wessexwater.co.uk/business-customers/emergencies" title="Emergencies"> guidance for emergencies</a></p></div> </div> <p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. To protect you and your staff, calls may be recorded.</p> <br>

Retailers

<div class="c-rte c-rte--black"><h4>Billing or compensation enquiries</h4><p>Telephone: 01225 528234</p><p>Email:</p><p><a href="mailto:wholesalefinance@wessexwater.co.uk">wholesalefinance@wessexwater.co.uk</a></p> <p>Write to: Wholesale Finance, Wessex Water, Claverton Down, Bath BA2 7WW</p><h4>Operational enquiries</h4><p>Telephone: 0330 123 1122 (Monday to Friday, 7.30am to 6pm)</p><p>Email:</p><p><a href="mailto:wholesaleservicedesk@wessexwater.co.uk">wholesaleservicedesk@wessexwater.co.uk</a></p><p>Write to: Wholesale Service Desk, Wessex Water, Claverton Down, Bath BA2 7WW</p></div><br>

Contact information for environmental information request

Environmental information request

<div class="c-rte c-rte--black"><p>We publish a range of environmental information on our website, but if you can't find what you're looking for you can request it from us.</p><p>View our readily available information and find out <a href="https://corporate.wessexwater.co.uk/our-purpose/increased-biodiversity/environmental-information" title="How to make a request"> how to make a request.</a></p></div>

How to contact about a shop order

Wessex Water shop

<div style="border: 5px solid #003664; border-radius: 12px; background-color: #003664; padding: 20px; color: white; text-align: center;"><h3 style="color: white">Have a query about an order?</h3><p>If you have a question about your recent order, please get in touch.</p> <a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/forms/submit-an-order-query-form"><span class="c-button__inner">Submit an order query</span> </a></div>

Other contact details

Other

<div class="c-rte c-rte--black"><p><a href="#Complaints">Complaints</a> | <a href="#OperationsCentre">Operations centre</a> | <a href="#WebsiteIssues">Website issues</a> | <a href="#Privacy">Privacy Policy</a></p></div> <hr />

Complaints

<div class="c-rte c-rte--black"><a name="Complaints"></a><p> We’re sorry that you want to make a complaint. </p><p>Our simple <a href="/additional-support/how-to-make-a-complaint">complaints procedure</a> explains how to make a complaint and how we will ensure it is dealt with promptly.</p></div><hr />

Operations centre

<div class="c-rte c-rte--black"><a name="OperationsCentre"></a><p>If you plan on visiting our operations centre, see our guidance on <a href="https://corporate.wessexwater.co.uk/who-we-are/operations-centre" title="Wessex Water Operations centre"> how to find us.</a> </p></div> <hr />

Website issues

<div class="c-rte c-rte--black"><a name="WebsiteIssues"></a><p>If you find something not working on our website, please let us know.</p><p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/" class="c-button c-button--brand">Make an enquiry</a></p></div> <hr />

Protecting your data

<div class="c-rte c-rte--black"><a name="Privacy"></a><p> To find out how we use you personal data see our <a href="/legal/privacy-policy">privacy policy.</a></p></div> <hr>

How to provide feedback
How to contact careers

Careers

<div style="border: 5px solid #003664; border-radius: 12px; background-color: #003664; padding: 20px; color: white; text-align: center;"> <h3 style="color: white">Contact careers</h3><p>If you have a question about one of our vacancies or would like to find out more about our career opportunities, please get in touch.</p> <a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="https://careers.ytluk.co.uk/contact-us/"><span class="c-button__inner">Contact us</span> </a> </div>

Need extra support?

If you require additional support from us due to age, ill health, disability, mental health or a temporary change in your personal situation, sign up for Priority Services for free so that we can help.

Register for Priority Services
Employee talking to a customer a their front door

Customer Conduct Policy

If you feel we have not met our high standards, you have every right to voice your frustrations, provide constructive criticism and, if necessary, make an official complaint.

However, there are occasions when our people face difficult, abusive, threatening and even violent behaviour, which is unhelpful and unacceptable.

This policy outlines how we recognise and define unacceptable behaviour towards our people and the actions we will take in these instances.

Read our policy
The Institute of Customer Service – Service with Respect logo

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