Report a damaged cover

Who you should contact about a damaged cover depends on what type of cover it is.

Clean water covers

We are responsible for clean water covers.

This includes:

water meter covers
external stop tap covers
hydrant covers
washout covers
sluice valve covers (these typically have ‘SV’ on them).

If there is damage to any of these, please report it to us.

grey plastic water meter cover with a round lib labelled water.

External stop tap, under a brown metal cover that has water written on the centre.

A metal rectangle cover on the floor, engraved with FH for fire hydrant and square detailing within the rectangle.

A rectangular water washout cover within the road. The cover has a raised chevron patter with raised text stating water at the top.

Square metal sluice valve cover set into a road surface, with raised square detailing and the letters 'SV' embossed on the cover.

Wastewater covers

Wastewater covers within the boundary of your property are usually your responsibility.

However, if a cover is within your property boundary but is shared with other properties, we would usually be responsible.

We are also usually responsible for covers in public areas and outside the boundary of properties.

If there is damage to a cover that you think we are responsible for, please report it to us.

If there is damage to a cover that is your responsibility, you should contact a local drainage specialist or building contractor.

A metal circular wastewater cover with raised square detailing around the outside and centre.

A metal circular wastewater cover, amongst the pavement. The metal cover has a raised pattern with the letter W around the outside and centre.

A large rectangular metal gattic cover, with a grid patter amongst the road surface.

A rectangular metal rapud slide out cover, with raised square detailing and two circular lifting holes.

A large rectangular wastewater cover within the road surface. It has two metal panels, a raised geometric pattern and the words SW.

Square metal wastewater cover within the road, featuring a raised chevron pattern and the words SW.

Triangular mental wastewater cover within the road, that has a raised square pattern.

Roadside gullies

Your local council is responsible for roadside gullies. These are the metal grates/grids that sit at road level.

If you spot a problem with one of these, please contact your local council. You can use GOV.UK's council finder.

A rectangular roadside gully on the road, with parallel metal bars with surface water underneath.

A square drainage gully on the road, with a square metal grate.

Other utilities and telecoms covers

Electricity, gas and telecoms companies are responsible for their respective covers.

If you spot a problem with any of these covers, please contact the relevant company.

Rectangular CATV metal cover, within the ground, surrounded by dry grass. Featuring a raised tread pattern on the cover and the letters CATV.

Square metal gas cover within the road. Featuring a raised geometric pattern and the word Gas within the centre.

A metal rectangular telecoms cover, split into two squares with a metal frame and concreate centre.

Rectangular telecoms cover, split into two concrete squares with a thin metal frame. A small rectangular plate in the centre of each square.

Rectangular metal telecoms cover, split into two squares, with a raised chevron pattern.

System.NullReferenceException: Object reference not set to an instance of an object. at Ytl.Components.Auth.ViewComponents.SsoSilentViewComponent.InvokeAsync() in /home/vsts/work/1/s/src/Ytl.Components/Auth/ViewComponents/SsoSilentViewComponent.cs:line 55 at Microsoft.AspNetCore.Mvc.ViewComponents.DefaultViewComponentInvoker.InvokeAsyncCore(ObjectMethodExecutor executor, Object component, ViewComponentContext context) at Microsoft.AspNetCore.Mvc.ViewComponents.DefaultViewComponentInvoker.InvokeAsync(ViewComponentContext context) at Microsoft.AspNetCore.Mvc.ViewComponents.DefaultViewComponentInvoker.InvokeAsync(ViewComponentContext context) at Microsoft.AspNetCore.Mvc.ViewComponents.DefaultViewComponentHelper.InvokeCoreAsync(ViewComponentDescriptor descriptor, Object arguments) at AspNetCoreGeneratedDocument.Views_Partials_blocklist_external.ExecuteAsync() in /home/vsts/work/1/s/src/Ytl.Website/Views/Partials/blocklist/external.cshtml:line 16

Guidance for incidents