Get in touch

How can we help today?

Your bill or account

Online

<p>You can find the information or advice you are looking for on our most popular webpages related to your bill or account:</p><p><a href="/bills-and-accounts/tell-us-you-are-moving">Moving home</a> | <a href="/bills-and-accounts/your-bill">Your bill</a> | <a href="/bills-and-accounts/our-charges">Charges</a> | <a href="https://myaccount.wessexwater.co.uk/en-US/Account/Login/">Online account</a> | <a href="/bills-and-accounts/ways-to-pay-your-bill">Pay your bill</a> | <a href="/bills-and-accounts/help-to-pay-your-bill">Problems paying</a> | <a href="/additional-support/priority-services">Priority Services</a> | <a href="/your-wastewater/surface-water-drainage">Surface water drainage</a> | <a href="/water-meters/submit-a-meter-reading">Send a meter reading</a> | <a href="/water-meters/switch-to-a-water-meter">Apply for a water meter</a> | <a href="/bills-and-accounts/bereavement">Tell us about a bereavement</a></p><p>You may also find an answer to you your question in our<a href="https://faq.wessexwater.co.uk/"> frequently asked questions (FAQ) Hub</a> - it contains lots of helpful information and is the quickest way to find an answer.</p> <hr />

Call

<p class="intro"><strong><a href="tel:+443456003600">0345 600 3 600</a></strong></p> <p>Our contact number hours are: </p> <ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – 9am to 1pm</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul> <p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p> <hr />

British Sign Language (BSL) and text calling

<p><a href="/british-sign-language#SignLive">Use our video call service</a>: Sign Live is a free service that will connect you to a qualified online BSL interpreter.</p> <p><a href="/british-sign-language#Relay">Use our text relay service</a>: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.</p> <hr />

Email

<p>You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p> <p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p> <hr />

Moving home

<div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"> <h3 style="color: white">Telll us you're moving</h3><p>Our online form is the easiest way to tell us you are moving.</p> <a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="https://moving.wessexwater.co.uk//"><span class="c-button__inner">Leave a review</span> </a> </div> <hr />

New customers

<p>If you are new to us, welcome to Wessex Water! Find out how to <a href="/bills-and-accounts/new-customer">set up an account</a> and what to do next.</p>

Water supply issue

Online

<p>You can find the information or advice you are looking for on our most popular webpages related to water supply issues:</p><p><a href="/emergencies">Emergencies</a> | <a href="/your-water/water-quality">Water quality</a> | <a href="/your-water/leaks">Leakage</a> | <a href="/water-meters">Water meters</a> | <a href="/your-water/save-water">Save water</a> | <a href="/your-water/plumbing">Plumbing</a> </p> <p>You may also find an answer to your question in our <a href="https://faq.wessexwater.co.uk/">frequently asked questions (FAQ) Hub</a> - it contains lots of helpful information and is the quickest way to find an answer. </p> <p>If you can’t find the answer you’re looking for, you can also <a href="/report-a-problem">report a problem.</a></p> <hr />

Chat

<p>If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.</p> <p>Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays). </p> <div class="synthetix_trigger" data="Contact_us_Water_inline"></div> <hr />

Call

<p class="intro"><a href="tel:+443456004600">0345 600 4 600</a></p> <p>Our contact number hours are: </p> <ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – closed</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul> <p class="intro">For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.</p> <p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p> <hr />

British Sign Language (BSL) and text calling

<p><a href="british-sign-language#SignLive">Use our video call service</a>: Sign Live is a free service that will connect you to a qualified online BSL interpreter.</p> <p><a href="british-sign-language#Relay">Use our text relay service</a>: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.</p> <hr />

Email

<p>You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p> <p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/?operational=true" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p> <hr />

Sewerage issue

Online

<p>You can find the information or advice you are looking for on our most popular webpages related to sewerage issues:</p> <p><a href="/emergencies">Emergencies</a> | <a href="/your-wastewater/blockages-in-the-home">Blocked sewer</a> | <a href="/flooding">Sewer flooding</a> | <a href="/additional-support/find-a-plumber">Find a plumber</a> </p> <p>You may also find an answer to your question in our <a href="https://faq.wessexwater.co.uk/">frequently asked questions (FAQ) Hub</a> - it contains lots of helpful information and is the quickest way to find an answer. </p> <p>If you can’t find the answer you’re looking for, you can also <a href="/report-a-problem">report a problem.</a></p> <hr />

Chat

<p>If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.</p> <p>Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays). </p> <div class="synthetix_trigger" data="Contact_us_Sewerage_inline"></div> <hr />

Call

<p class="intro"><a href="tel:+443456004600">0345 600 4 600</a></p> <p>Our contact number hours are: </p> <ul><li>Monday to Friday – 8am to 6pm</li> <li>Saturday – closed</li> <li>Sunday – closed</li> <li>Bank holidays – closed</li></ul> <p class="intro">For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.</p> <p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. </p> <hr />

British Sign Language (BSL) and text calling

<p><a href="/british-sign-language#SignLive">Use our video call service</a>: Sign Live is a free service that will connect you to a qualified online BSL interpreter.</p> <p><a href="/british-sign-language#Relay">Use our text relay service</a>: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.</p> <hr />

Email

<p>You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p> <p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/?operational=true" class="c-button c-button--brand" target="_blank">Make an enquiry</a></p> <hr />

Developer services

Build over or near a public sewer

<div class="c-rte c-rte--black"><p><a href="mailto:sewer.buildover@wessexwater.co.uk">sewer.buildover@wessexwater.co.uk</a> <p>01225 526333</p></div>

New sewerage connection

<div class="c-rte c-rte--black"><a href="mailto:sewer.connection@wessexwater.co.uk"> sewer.connection@wessexwater.co.uk</a></p><p>01225 526333</p></div>

New water supply connection

<div class="c-rte c-rte--black"><p><a href="mailto:supplyconnectionenquiries@wessexwater.co.uk">supplyconnectionenquiries@wessexwater.co.uk</a></p><p>01225 526222</p></div>

New water mains connection for development sites

<div class="c-rte c-rte--black"><p><a href="mailto:section.41@wessexwater.co.uk">section.41@wessexwater.co.uk</a></p><p>01225 526285</p></div>

Self-lay

<div class="c-rte c-rte--black"><p><a href="mailto:self.lay@wessexwater.co.uk">self.lay@wessexwater.co.uk</a></p><p>01225 526273</p></div>

Mapping enquiries

<div class="c-rte c-rte--black"><p><a href="mailto:asset.enquiries@wessexwater.co.uk">asset.enquiries@wessexwater.co.uk</a></p><p>01225 526422</p></div>

Planning liaison / Capacity enquiries

<div class="c-rte c-rte--black"><p><a href="mailto:planning.liaison@wessexwater.co.uk">planning.liaison@wessexwater.co.uk</a></p><p>01225 526288</p></div>

Sewer adoptions, diversions and requisitions

Development North

<div class="c-rte c-rte--black"><p><a href="mailto:development.north@wessexwater.co.uk">development.north@wessexwater.co.uk</a></p><p>01225 522682</p><p>Wessex Water, Kennet Way, Trowbridge, Wiltshire, BA14 8RN</p></div>

Development West

<div class="c-rte c-rte--black"><p><a href="mailto:development.west@wessexwater.co.uk">development.west@wessexwater.co.uk</a></p><p>01823 225225</p><p>Wessex Water, Riverside, Chilton Trinity, Bridgwater, TA6 3JS</p></div>

Development South

<div class="c-rte c-rte--black"><p><a href="mailto:development.south@wessexwater.co.uk">development.south@wessexwater.co.uk</a></p><p>01202 643461</p><p>Wessex Water, Poole STW, Cabot Lane, Poole, BH17 7BX</p></div>

<br><div class="c-rte c-rte--black"><p>Please only contact us at the following times, except for emergencies.</p><ul><li>Monday to Thursday - 8.30am to 4.30pm</li><li>Friday - 8.30am to 4pm</li></ul></div>

<br ><div class="c-rte c-rte--black"><div style="border: 5px solid #D14900; border-radius: 12px; background-color: #D14900; padding: 20px; color: white; text-align: center;"><h3 style="color: white">Emergencies</h3><p>If you strike a sewer/supply asset then please call us - 24 hours</p> <p class="intro" style="color: white"><strong><a style="color: white" href="tel:+443456004600">0345 600 4 600</a></strong></p></div></div>

Scientific services

<hr/>

Opening hours

<div class="c-rte c-rte--black"><p>Our laboratory is open:</p><ul><li>Monday to Friday - 8.30am to 6.30pm</li><li>Weekends and bank holidays - 8.30am to 4.30pm</li></ul> <p>We are open every day for the delivery of drinking water samples and from Monday to Friday for wastewater/effluent samples.</p><p>If samples are likely to be delivered on weekends or later than one hour before our closing times, please contact us so the necessary arrangements can be made to receive and process your samples appropriately.</p></div>

Contact us

<div class="c-rte c-rte--black"><p><a href="mailto:laboratory@wessexwater.co.uk">Email</a> or call the Customer Liaison Administrator on 01225 526725 (Monday to Friday, 9am to 4.45pm; you will reach the voicemail outside these hours). </p><p>Please note that this number is for the scientific centre only.</p><p>You can also write to the Customer Liaison Administrator, Wessex Water Scientific Centre, Mead Lane, Saltford, Bristol BS31 3ER</p><p>Find out more about <a href="https://corporate.wessexwater.co.uk/what-we-do/scientific-services">how we can help through our sampling service.</a></p></div>

Businesses and retailers

Businesses

<div class="c-rte c-rte--black"><h4>Billing and general enquiries</h4><p>Please contact your retailer if you have a billing or general query.</p> <div style="border: 5px solid #D14900; border-radius: 12px; background-color: #D14900; padding: 20px; color: white; text-align: center;"><h3 style="color: white">Emergencies</h3><p style="color: white">In the event of an emergency, please call us on <a style="color: white" href="tel:+443456004600">0345 600 4 600</a></p><p style="color: white">Before calling us, please read our <a style="color: white" href="/{localLink:umb://document/aa4c140b41b240ccaee47c681fbf84af}" title="Emergencies"> guidance for emergencies</a></p></div> </div> <p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. To protect you and your staff, calls may be recorded.</p> <br>

Retailers

<div class="c-rte c-rte--black"><h4>Billing or compensation enquiries</h4><p>Telephone: 01225 528234</p><p>Email:</p><p><a href="mailto:wholesalefinance@wessexwater.co.uk">wholesalefinance@wessexwater.co.uk</a></p> <p>Write to: Wholesale Finance, Wessex Water, Claverton Down, Bath BA2 7WW</p><h4>Operational enquiries</h4><p>Telephone: 0330 123 1122 (Monday to Friday, 7.30am to 6pm)</p><p>Email:</p><p><a href="mailto:wholesaleservicedesk@wessexwater.co.uk">wholesaleservicedesk@wessexwater.co.uk</a></p><p>Write to: Wholesale Service Desk, Wessex Water, Claverton Down, Bath BA2 7WW</p></div><br>

Other

<p><a href="#Complaints">Complaints</a> | <a href="#OperationsCentre">Operations centre</a> | <a href="#WebsiteIssues">Website issues</a> | <a href="#Privacy">Privacy Policy</a></p><hr />

Complaints

<a name="Complaints"></a> <p> We’re sorry that you want to make a complaint. </p> <p>Our simple <a href="/additional-support/how-to-make-a-complaint">complaints procedure</a> explains how to make a complaint and how we will ensure it is dealt with promptly.</p>

Operations centre

<a name="OperationsCentre"></a> <p>If you plan on visiting our operations centre, see our guidance on <a href="https://corporate.wessexwater.co.uk/who-we-are/operations-centre" title="Wessex Water Operations centre"> how to find us.</a> </p><hr />

Website issues

<a name="WebsiteIssues"></a> <p>If you find something not working on our website, please let us know.</p> <p><a href="https://forms.wessexwater.co.uk/GeneralEnquiry/" class="c-button c-button--brand">Make an enquiry</a></p> <hr />

Protecting your data

<a name="Privacy"></a> <p> To find out how we use you personal data see our <a href="/legal/privacy-policy">privacy policy.</a></p>

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