Contact us about your bill or account
Your options:
Chat with us
Live chat is available:
- Monday to Friday - 8am to 6pm
- Bank holidays - closed
Open live chat
Call us
0345 600 3 600
Our contact number hours are:
- Monday to Friday – 8am to 6pm
- Saturday – 9am to 1pm
- Sunday – closed
- Bank holidays – closed
Email us
You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.
Make an enquiry
Deaf or hard of hearing
Use our video call service: Convo is a free service that will connect you to a qualified online BSL interpreter.
Use our text relay service: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.
Need extra support?
If you require additional support from us due to age, ill health, disability, mental health or a temporary change in your personal situation, sign up for Priority Services for free so that we can help.
Customer Conduct Policy
If you feel we have not met our high standards, you have every right to voice your frustrations, provide constructive criticism and, if necessary, make an official complaint.
However, there are occasions when our people face difficult, abusive, threatening and even violent behaviour, which is unhelpful and unacceptable.
This policy outlines how we recognise and define unacceptable behaviour towards our people and the actions we will take in these instances.
