Contact us about paying your bill

Your options:

Pay by direct debit

The easiest way to set up or amend a Direct Debit is by completing our online form.

Pay by Direct Debit

Call us

0345 600 3 600

Our contact number hours are: 

  • Monday to Friday – 8am to 6pm
  • Saturday – 9am to 1pm Sunday – closed
  • Bank holidays – closed

Live chat

Our chat hours are: 

  • Monday to Friday – 8am to 6pm
  • Bank holidays – closed

Start a chat

Ways to pay

Paying your bill should be hassle free, which is why we offer you a variety of payment options.

Need help paying your bill?

How we can help if you need support.

*We may record telephone calls to our contact centres for quality, security and training purposes.

**Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.

Pay by direct debit

The easiest way to set up or amend a Direct Debit is by completing our online form.

Pay by Direct Debit

Before you start

To set up or amend a Direct Debit, you will need:

  • your personal details
  • your customer number (if known) - you can find this on your latest bill
  • your bank account details.
Set up Direct Debit

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