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Customer Conduct Policy
If you feel we have not met our high standards, you have every right to voice your frustrations, provide constructive criticism and, if necessary, make an official complaint.
However, there are occasions when our people face difficult, abusive, threatening and even violent behaviour, which is unhelpful and unacceptable.
This policy outlines how we recognise and define unacceptable behaviour towards our people and the actions we will take in these instances.