Get in touch

Let's find you the right team

Tell us why you’re here and we’ll get you the information you need.

What are you contacting about
Tell us you are moving

Moving home

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; text-align: center; color: white"><h3 style="color: white;">I'm an existing customer</h3><p>If you’re moving home, you will need to set up, update or close your account.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/tell-us-you-are-moving"><span class="c-button__inner">Tell us you are moving</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; text-align: center; color: white;"><h3 style="color: white;">I'm a new customer</h3><p>If you are new to us, welcome to Wessex Water! Find out how to set up an account and what to do next.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/create-an-account"><span class="c-button__inner">Create an account</span></a></div></div> <br>

Your bill

Your bill

<div class="c-rte c-rte--black"><p>Paying your bill should be hassle free, which is why we offer you a <a href="/bills-and-accounts/ways-to-pay-your-bill"> variety of payment options.</a> Find information or advice about <a href="/bills-and-accounts/our-charges">our charges</a>, a <a href="/bills-and-accounts/unusually-high-bill">high bill</a>, or <a href="/bills-and-accounts/help-to-pay-your-bill">problems paying</a></p></div><br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; text-align: center; color: white;"><h3 style="color: white;">Set up or amend a Direct Debit</h3><p>The easiest way to set up or amend a Direct Debit is by completing our online form.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/pay-by-direct-debit/"><span class="c-button__inner">Pay by Direct Debit</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #F1F1F1; border-radius: 12px; background-color: #F1F1F1; padding: 20px; text-align: center;"><h3 style="color: #3252a0;">Pay by Direct Debit</h3><p>Choose a payment day that suits you.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/pay-by-direct-debit/"><span class="c-button__inner">Pay by Direct Debit</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Our support schemes</h3><p>Use our eligibility checker to find out what tariffs you can apply for.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/help-to-pay-your-bill/"><span class="c-button__inner">Check your eligibility</span> </a></div></div> <br>

Help with your bill

Help with your bill

<div class="c-rte c-rte--black"><p>If you need help paying your bill, we are here for you – learn about the support we offer through <a href="/bills-and-accounts/help-to-pay-your-bill"> our schemes and tariffs.</a><p></div>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Our support schemes</h3><p>Use our eligibility checker to find out what tariffs you can apply for.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/help-to-pay-your-bill/eligibility-check/"><span class="c-button__inner">Check your eligibility</span> </a></div></div> <br>

Your water meter

Your water meter

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Send us a meter reading</h3><p>You can send us a meter reading online if we have estimated your bill.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/water-meters/submit-a-meter-reading"><span class="c-button__inner">Send a reading</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Switch to a water meter</h3><p>The easiest and quickest way for you to apply for a water meter is using our online form.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/water-meters/switch-to-a-water-meter"><span class="c-button__inner">Switch to a meter</span></a></div></div> <br>

Online account

My online account

<div class="c-rte c-rte--black">If you would like to manage your account, pay and view your bills online, our easy to access online account is the easiet way to do this.</div> <div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Set up an online account</h3><p>With an online account, you can pay your bills, view and download copies of your bills, change your details and go paperless.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/help-to-pay-your-bill/eligibility-check/"><span class="c-button__inner">Sign up or log in</span></a></div></div>

Tell us about a bereavement

Bereavement

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Tell us about a bereavement</h3><p>Completing our online form is the easiest way to notify us of your bereavement.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/bereavement"><span class="c-button__inner">Let us know about a bereavement</span></a></div></div>

Billing contact details

How to contact our billing team

<div class="c-rte c-rte--black"><p>If you have a question about your Direct Debit, if your account is in credit or you would like to update the name or contact details on your account, the quickest way to do this is by our Live Chat team.<p></div>

<div class="c-rte c-rte--black"><p>If you have any questions about your online account or having difficulties logging in or creating an account, please contact us.<p></div>

<div class="c-rte c-rte--black"><p>If you have a question about our help schemes or a question about an existing scheme that you’re on, please contact us to discuss your options, our team are happy to help you<p></div>

<div class="c-rte c-rte--black"><div style="border: 5px solid #F1F1F1; border-radius: 12px; background-color: #F1F1F1; padding: 20px; text-align: center;"><h3 style="color: #3252a0;">Chat to us</h3><p>Chat available Monday to Friday, 8am to 6pm (excluding bank holidays).</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" data-synthetix-trigger="TEST_skill_1_inline_help" href="#"><span class="c-button__inner">Start a chat</span></a></div></div>

<br><div class="c-rte c-rte--black"><h3>Alternatively, give us a call</h3><p>We typically answer our calls in under 60 seconds</p><p><span class="intro"><a href="tel:03456003600">0345 600 3 600</a></span></p><p><ul style="padding-left:10px;"><li>Monday to Friday – 8am to 6pm</li><li>Saturday – 9am to 1pm</li><li>Sunday and bank holidays – closed</li></ul></p><p>Our busiest and longest wait times are between 10am and 12pm on weekdays and during our Saturday hours</p><p>Our popular contact times can be seen below.</p><p><img src="/media/zrrbecb3/popular-contact-periods.png"></p><h4>British Sign Language (BSL) and text calling</h4><p>Talk to us through a <a href="/british-sign-language#SignLive">qualified online BSL interpreter</a> or using our <a href="/british-sign-language#Relay">text relay service</a></p></div>

<div class="c-rte c-rte--black"><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.</p></div>

Feedback and complaints

Feedback and complaints

<div class="c-rte c-rte--black"><div style="border: 5px solid #007ea8; border-radius: 12px; background-color: #007ea8; padding: 20px; color: white; text-align: center;"><h3 style="color: white">Make a complaint</h3><p>Our simple complaints procedure explains how to make a complaint and how we will ensure it is dealt with promptly</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="https://feedback.wessexwater.co.uk/"><span class="c-button__inner">Complaints procedure</span> </a></div></div> <br>

Other enquiry

Email

<div class="c-rte c-rte--black"><p>You can contact us by email – simply complete our online form. </p></div> <div class="c-rte c-rte--black"><div style="border: 5px solid #007ea8; border-radius: 12px; background-color: #007ea8; padding: 20px; color: white; text-align: center;"><h3 style="color: white">Enquiry form</h3><p>Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="https://forms.wessexwater.co.uk/GeneralEnquiry/"><span class="c-button__inner">Make an enquiry</span> </a></div></div> <br>

Trustpilot

 

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Employee talking to a customer a their front door

Customer Conduct Policy

If you feel we have not met our high standards, you have every right to voice your frustrations, provide constructive criticism and, if necessary, make an official complaint.

However, there are occasions when our people face difficult, abusive, threatening and even violent behaviour, which is unhelpful and unacceptable.

This policy outlines how we recognise and define unacceptable behaviour towards our people and the actions we will take in these instances.

Read our policy
The Institute of Customer Service – Service with Respect logo

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