Welcome to Wessex Water

We know that moving house is a busy and stressful time, so we are here to help you settle into your new home.

We hope this welcome page will signpost you to all the information you need and enable you to get the most out of your Wessex Water account.

If you have any questions, please get in touch.

Need extra support?

If you or anyone you know needs extra support due to age, ill-health or disability, sign up to Priority Services for free so we can help.

Register for Priority Services
Employee talking to a customer a their front door

Core customer information

Our core customer information covers key aspects of our work.

It includes information on the services we provide, the support available for customers, how to contact us, and much more.

Core customer information
Customer Service Adviser talking on a headset

In your community

Explore the support available for local communities and charities, and discover how to meet us at our upcoming events.

In your community

Customer panel

Join our customer panel today and help us to improve our services by providing regular feedback about the services we provide

Join the panel

Check your water quality and hardness

Enter your postcode below to find out about the water quality and hardness in your area and the settings needed for your dishwasher.

Free water saving devices

Order our free water-saving devices to start making water and energy savings in your home today.

How to find your stop taps

If you need to shut off your water supply, follow our advice to find and turn off the correct stop tap.

How to avoid blockages

The common causes of blockages, their impact on your home and the environment, and how to avoid them.

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